Недавно я принимала участие в одном бизнес-мероприятии, где говорили о конфликтах, и зашел вопрос о том, как понять, что здесь и сейчас пора остановиться и взять паузу.

Лично для меня есть 2 ключевых сигнала, что нужен тайм-аут:

1. Переход на личности, точнее ощущение, что вы уже готовы это сделать.

Как только вы чувствуете, что сейчас вы перейдете от обсуждения ситуации, поведения, проблемы к выяснению “А ты кто такой?”, “Сама дура!”, “На себя посмотри!”, “Это ты сам безответственный/дебил/идиот/урод!” и т.д., то все, пора останавливаться… Причем желательно до того, как прозвучит одна из перечисленных фраз. Я понимаю, что порой это очень сложно сделать. Но держите себя! Я в вас верю!

Сделать это позже будет в разы сложнее!

2. Уход с распутья.

Помните, как в русских народных сказках богатырь стоял на распутье и читал на камне “Направо пойдешь – коня потеряешь, налево пойдешь – еще что-то страшное случится…”?

Так вот, как только вы понимаете, что “вот сейчас если я скажу эту фразу, мне останется только одна дорога” – остановитесь! Не загоняйте себя в колею!

Не надо этих фраз “Тогда я увольняюсь”, “Я подам на вас в суд!”, “Все, я развожусь!” и прочее… Оставьте себе поле для маневра. Возьмите паузу – скажите, что вам надо подумать, как решать ситуацию дальше, и уходите! Только очень быстро, чтобы не ляпнуть что-то такое, от чего потом будет мучительно больно!))

Удачного вам разрешения конфликтных ситуаций!

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